![]() If your order needs to be cancelled for any reason, we will notify you of the cancellation via email to the email address you provided when submitting your order and will refund any payment already made by you or your credit/debit card company to us. Orders containing personalized items may require additional processing time and extended delivery timeframe.ĭelta Children reserves the right to decline or cancel orders at any time. If your order requires a private carrier shipping method and contains any pre-order item, your full order will ship once all items are in stock. Price Adjustments & Promotional Sales:ĭelta Children is unable to offer price adjustments on products purchased outside of a promotional sale’s time period. Redirected Packages:Īny requests to redirect a package back to sender after it has already shipped will result in a $17 redirection fee to be deducted from the refund total. If you would still like to request to cancel your order, please fill out this form right away, select “Cancel Order” under “Reason for Contact”, and we will do our best to accommodate where possible. After that window of time, we cannot guarantee cancellations. You have the option to cancel your order within 60 minutes of making your purchase by selecting "cancel order" on your order confirmation page. Please return the item you do not wish to keep via this form and proceed to place a new order for the item you wish to get instead. Exchanges:ĭelta Children is unable to offer 1:1 exchanges of items. We cannot accept returns for damaged or defective merchandise after 72 hours of delivery. For incorrect items, please use this form. For items that are missing, damaged, or defective, please use our replacement parts form. If an item is missing, damaged, defective or incorrect, you must contact Consumer Support by phone or email within 72 hours of delivery. Damaged, Defective or Incorrect Item Sent: FURNITURE SETS: Once a returned item is received at our facility and inspected, we will process the refund to your original payment method, less applicable fess, within 14 business days. ![]() A $14.99 postage fee will be deducted from your refund per label. Inside of the return window, we are happy to provide pre-paid return labels for any non-furniture items. OTHER ITEMS (All non-furniture items, included but not limited to: strollers, baby gear, toddler items, rails, and more) Once the return is received at our warehouse, we will process the refund with appropriate fees deducted to your original payment method within 14 days. damaged, defective, wrong item sent, etc.) We are not responsible for return packages that are lost or damaged in transit by the return shipping company.Īll returns on furniture are subject to a restocking fee of 30% of the product’s purchase value plus shipping fee. FURNITUREĬustomer is liable for return shipping on furniture items, unless the item is being returned as a result of our error (e.g. If eligible, Consumer Support will provide an RMA form via email and any fees that apply will be deducted from your refund. Sale Items (markdowns or with use of a coupon code)Ĭomplete and submit this form with information about your return.The following items are final sale and may not be returned or exchanged. Items must be in their original condition and include all parts, accessories and packaging. If you are not completely satisfied with your purchase from, most items can be returned within thirty (30) days of delivery. Our goal at Delta Children is to ensure your entire purchasing process is enjoyable and stress-free.
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